Terms and Conditions

Payments

Attipas South Africa accept payments via EFT or PayFast. Payments must be received in full and cleared before your order will be dispatched. Note that if you pay via PayFast, your order will not be dispatched until funds have cleared (typically, 5-working days). Note all pricing is in South African Rand.

Processing

Order processing begins immediately after your payment has cleared and an order confirmation email has been generated. Orders cannot be changed, altered or cancelled once order confirmation has been confirmed. Please do not email us to change or cancel your order as this is not possible. To return your goods, please refer to Attipaskids South Africa Returns Policy (below).

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. All Attipas South African orders are shipped via courier. The courier fee will depend on which option you choose. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Returns Policy

We offer refunds on full priced items only if the item is returned within 30 days of purchase. Items will only be refunded if they are unused, unwashed and in their original packaging. Please note that the cost of return shipping is to be paid for by the customer unless the return is a result of our error (you received an incorrect or defective item, etc.)

Please make sure that returns are packaged securely in a box and are posted using a traceable method (such as Registered Post). Please note we take no responsibility for items lost in transit. Note refunds are only processed once goods have been received, inspected and confirmed as resell-able.  Please allow up to 10 business days for your refund to be processed FAULTY ITEMS Attipas South Africa appreciate your purchase and aim for 100% satisfaction.

Please contact Attipas South Africa immediately should there be any issues upon receipt of your order. Attipas South Africa will assist you with your return of a faulty item by offering you a number of solutions including replacement, credit or refund.  Attipas South Africa only offer you a repair, exchange, credit or refund if the goods are returned within a reasonable time (being 30 days from the date of purchase), proof of purchase to our satisfaction is provided, and upon assessment the item is considered faulty or is considered to hold a manufacturing fault. We will not offer an exchange, credit or refund of any item where fault or damage has been caused be the wearing of, or incorrect caring for, the item. Please note that general wear and tear, including pilling of fabric, is not grounds for a faulty replacement.

Privacy

Your privacy is important to us. We will not disclose any information submitted by you to any third parties, nor will we keep any of your personal details on file.